Cancellation Policy
  • This Cancellation Policy outlines the terms under which bookings made with Astrra Holidays may be modified or cancelled. By confirming a trip, you agree to the conditions below.
  • 1. General Cancellation Rules
    • All cancellation requests must be sent in writing via email or WhatsApp.
    • Cancellations follow the policies of airlines, hotels, transport operators, and travel partners.
    • Astrra Holidays cannot override partner cancellation rules.
    • Service charges paid to Astrra Holidays are non-refundable.
  • 2. Client-Initiated Cancellation
    • Cancellation fees depend on how many days are left before travel.
    • Refunds (if any) follow third-party rules only.
    • Promotional/discounted bookings are often strictly non-refundable.
    • Typical deduction pattern (may vary):
      • 30+ days → 25%–40% deduction
      • 15–30 days → 40%–60% deduction
      • 7–14 days → 60%–80% deduction
      • 0–6 days → 100% deduction (no refund)
    • Exact charges depend on airline/hotel/vendor policies.
  • 3. Flight Ticket Cancellation
    • Airlines apply charges based on fare type.
    • Special fare / low-cost carrier tickets are usually non-refundable.
    • Astrra Holidays assists with cancellation but cannot influence airline decisions.
  • 4. Hotel Cancellation
    • Hotel cancellation charges depend on hotel policies.
    • Peak-season & festive bookings may be non-refundable.
    • Many hotels require full payment upfront; last-minute changes may not be allowed.
  • 5. No-Show / Missed Services
    • No refund if the traveller fails to show up for the trip.
    • No refund for missed flights/trains/buses.
    • No refund for late check-in.
    • No refund if required travel documents are not provided.
    • No refund for unused itinerary services.
  • 6. Partial Cancellations
    • Refund depends entirely on the service provider.
    • Many package components are bundled and cannot be cancelled separately.
  • 7. Cancellations Due to Unforeseen Events
    • Natural disasters
    • Weather issues
    • Strikes
    • Political unrest
    • Government restrictions
    • Border closures
    • Epidemics/pandemics
    • Refunds depend on partner policies.
    • Rescheduling will be offered if allowed by suppliers.
  • 8. Operator-Initiated Cancellation (By Astrra Holidays)
    • Lack of minimum group size
    • Supplier failure
    • Safety risks
    • Operational issues
    • An alternative trip or date will be provided.
    • Refunds follow the partner’s refund policy.
    • Service charges remain non-refundable.
  • 9. Refund Timeline After Cancellation
    • 7–21 working days for domestic bookings
    • 15–30 working days for international bookings
    • Banks/payment gateway delays may extend processing time
  • 10. Cancellation Request Procedure
    • Booking ID / confirmation number
    • Full name
    • Travel date & destination
    • Reason for cancellation (optional)
    • Supporting documents (if any)

    Send your request via email or WhatsApp to the support team.

  • 11. Contact for Cancellation Support
    • Email: support@astrraholidays.com
    • Phone: +91 99947 88331
    • Website: www.astrraholidays.com
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